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30-Day Return & Exchange Policy

We allow returns and exchanges within 30 days of delivery on all purchases unless otherwise posted as a “no return” or “final sale”. This policy only applies if the product is clean, dry, unmodified, undamaged and unused. Any product returned that does not follow the criteria previously mentioned will result in forfeiture of at least 50% of the total refund price. The returned product must be insured during shipment, with the insurance and shipping charges prepaid by the buyer. If this product is returned uninsured, the buyer assumes all risks of loss or damage during shipment.

Return And Exchange Process

  1. To start your return or exchange, please call us at (970) 822-7404 or email us at hello@alluviaraft.com. You must have your order number and obtain return authorization approval before sending in any returns.
  2.  We will reach out via e-mail within 1-2 business days with a return shipping label. The return shipping cost will be deducted from the refund unless it is covered by our Warranty Policy.
  3. It will take us 1-3 business days to inspect the product.
  4. A decision will be issued and notification of the refund or balance adjustment will follow within 1-3 business days.

 Return Location

 

Product Type

Shipping Cost

U.S.

Lower 48

Accessories & Apparel

$10-15

U.S.

Lower 48

Packraft

$25

U.S.

AK, HI, APO, AE, etc.

Accessories & Apparel

$15

U.S.

AK, HI, APO, AE, etc.

Packraft

$75

Order Modification

Orders can be modified anytime prior to shipment, by calling us at (970) 822-7404 or emailing us at hello@alluviaraft.com. Please make sure you have your order number prior to contacting us. If the order has already shipped, please see the Return and Exchange Process section above. 

Missing or Incorrect Items

You must notify us of any missing or incorrect items in your package within 30 days of receiving your order, by calling us at (970) 822-7404 or emailing us at hello@alluviaraft.com. Please make sure you have your order number prior to contacting us.

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